Client Services / Relationship Management
This is where Elementary Events can really help you. Client Services / Relationship Management is where we excel! We will work with you define the level of involvement you want in the process and leave the rest in our capable hands to deliver the detail.
Your event is nothing without an audience / delegates / attendees! However you refer to them as, they are crucial for an event and they need to be looked after from the moment they receive the invitation through to post event.
We understand the importance of nurturing your delegates and ensuring they have all the information they require to feel fully informed and invested in your event. Leaving you to focus on the bigger picture of delivering other elements.
There are a number of ways we can work with you and your delegates;
- We can utilise your CRM software, and have experience with an array of programs or we can use our own CRM program.
- We will hold their hand – Delegates will have a dedicated phone line, during office hours, to call if they have any queries or questions and they will also have an events email address for further assistance. We have experience dealing with delegates worldwide and can guide them through the VISA application process requirements, where applicable.
As we specialise in the Pharmaceutical / Healthcare industry we understand the compliance code that comes with managing HCPs for events; Economy travel, no extension of stay after the event, hotel star rating constraints….the list goes on! Elementary Events understand the practical implications of the code and will ensure your company is acting within the code of not only the country you operate from, but also the country you will be delivering the event in! We will also work with you to deliver the Disclosure Transfer of Value report for the ABPI yearly report.
Our commitment to your event and delegates does not stop once the delegate is registered and has all of their information, we can keep them fully engaged leading up the event with snippets of what to expect, at the event.
We can be on site to welcome the delegates, check them in and be on hand to deal with any last minute changes. After running successful events worldwide for a number of years, there are always last minute issues or changes and delegates always appreciate a ‘friendly face’ they feel they know from emails and phone calls leading up the event.
With us leading on delegate management, it frees you up to deliver and engage fully in the event, to get your desired outcome.
With years in the industry, we have built up a trusted group of suppliers worldwide, and in the UK, who we can call upon to aid any projects and events we require. From Exhibition stand builders, Creative Agencies, Medical Writers and many more.
Have your own third parties you would like us to work alongside? Or want us to manage the event delivery and suppliers, to bring the event to life? No problem, if we haven’t worked with them before, we will ensure it will be seamless and like we have worked together for years!
Key Opinion Leader (KOL) Management
We know the importance of you KOLs to your business and we have vast experience of liaising with all levels of HCP’s to not only arrange logistics, but also to be the main point of contact for all elements of the event such as arranging tele – conferences and progressing slide decks to upload for review.