Delegate Management

Your event is nothing without an audience/delegates/attendees!

However you refer to them, they are crucial for an event and they need to be looked after from the moment they receive the invitation through to post-event.

We understand the importance of nurturing your delegates and ensuring they have all the information they require to feel fully informed and invested in your event. Leaving you to focus on the bigger picture of delivering other elements.

There are a number of ways we can work with you and your delegates;

  • We can utilise your CRM software and have experience with an array of programs or we can use our own CRM program.
  • We will ‘hold their hand’ – Delegates will have a dedicated phone line, during office hours, to call if they have any queries or questions and they will also have an events email address for further assistance. We have experience dealing with delegates worldwide and can guide them through the VISA application process requirements, where applicable.

As we specialise in the Pharmaceutical / Healthcare industry we understand the compliance code that comes with managing HCPs for events; Economy travel, no extension of stay after the event, hotel star rating constraints….we keep up to date with the changing code .

Elementary Events understand the practical implications of the code and will ensure your company is acting within the code of not only the country you operate from but also the country you will be delivering the event in! We will also work with you to deliver the Disclosure Transfer of Value report for the ABPI yearly report.

Our commitment to your event and delegates does not stop once the delegate is registered and has all of their information, we can keep them fully engaged leading up the event with snippets of what to expect, at the event.

We can be on-site to welcome the delegates, check them in and be on hand to deal with any last-minute changes. After running successful events worldwide for many years, there are always last-minute issues or changes and delegates always appreciate a ‘friendly face’ they feel they know from emails and phone calls leading up to the event.

With us leading on delegate management, it frees you up to deliver and engage fully in the event, to get your desired outcome.

What Our Clients Think

..initially came into the organisation to cover and lead the Events and Congresses area of the business and did a great job organising and delivering several very large events for us, whilst we were looking to recruit the permanent role. I then brought them back to the organisation to help on ToV where the processes required a significant overhaul. They did a brilliant job both in helping to project manage the re-design and structure the process, added significant insight from her prior experiences across other Pharma companies, and then led the consolidation of data and submission. I would highly recommend them as experienced, self-starting and committed agency, with very strong Pharma, ToV and compliance knowledge and experience. I am sure we will be bringing them back soon to support on other topics! 

Adam Pateman, International Finance Director 


I have worked with Elementary Events for several years as contractor working on many international pharmaceutical exhibition / symposium projects. Working with them was always a pleasure due to the excellent project management and attention to detail in the briefing, design process and delivery of the projects.   It’s great to work with people that have a great work ethic and skill level that make collaboration fun and rewarding as well as having the decision making and logistical understanding to keep the projects on track, budget and overcome the inevitable challenges 

Director, Sun Creative Group


Have now worked with Gail for over 4 months to support uploading, anchoring and managing materials in Veeva. In that time, she has consistently shown herself to be professional, meets deadlines, works independently, always asks if something is not clear and is very pleasant to work with. She is excellent working on Veeva, and always uses her initiative when a new situation arises. She is prepared to work unsociable hours if the client’s work demands it – always with a smile. I would highly recommend working with Gail. 

Melanie Martin, A-Z Medical Writing Ltd


Elementary Events, managed a variety of virtual events for our healthcare professional members across the year. I was very pleased with their work; they quickly got up to speed with our organisation, worked independently without needing much input from me and sensitively handled our stakeholders. I also enjoyed working with them – they got stuff done and had a great sense of humour – the perfect blend for an events pro! 

Abby, Director of Membership & Marketing, at Faculty of Sexual and Reproductive Healthcare of the Royal College of the Obstetricians and Gynaecologists